FREE shipping for orders worth P2000 and above ♡

FAQs


 

How do I know my order is successfully placed?

  • We will send you an Order Confirmation email containing your order invoice and payment details.
  • If you can't find your confirmation email, kindly check your junk or spam folder. If there's still none, please contact (email or DM) us and we will resend your Order Confirmation email.

How do I pay?

  • Thru bank deposit or online fund transfer 
BDO, BPI, Metrobank
  •  Thru GCash

via the Gcash App or Cliqq machine at 7-11 Convenience Stores
(If you want more info, don't hesitate to DM us in Instagram for a step by step guide)
  • Account details will be sent immediately to your email after you've placed an order on our site. Remember to pay for your order within 3 days to avoid cancellation.

How long will it take for me to get my order?

  • After submitting your proof of payment, we will send a Payment Confirmation email within 36 hours indicating the PICK-UP DATE of your parcel. Due to enhanced community quarantine, it may take longer for your parcel to arrive. Current lead time for Metro Manila: 2-4 days, and for provincial areas: 4-9 days

  • Please see our ‘Shipping & Delivery’ page for updated info. 

How much is your shipping fee?
  • Regular shipping:

    • Php 120 - within Metro Manila 

    • Php 140 - provincial areas 

    • Via lalamove:

      • Choosing this option means you are agreeing to the amount of the delivery fee shown in the app. Service payment will be c/o customer. To know how much is the delivery fee, click HERE

    • Your tracking information will be sent via email confirmation within 48 hours after your package is shipped. 

     

    Can I cancel an order?

    • Please contact (email or DM) us immediately if you would like to cancel your unpaid order.

    • In order to get your orders out to you as quickly as possible, all paid orders are sent to production right away. Once your item is in production, we cannot cancel your order. Thank you for understanding!

    Do you accept bulk orders? and do you give discount?

    • Yes, we accept bulk orders! Discount may depend on the quantity, what item/s you are purchasing, and difficulty of design (usually applies to hand stamped pieces).

    • Contact (email or DM) us with the details of your order (stated above) so we can review and respond faster with our initial proposal.

    Do you accept resellers?

    • As of the moment, we do not. Once we are ready to accept, we'll surely post it on our social platform!

    What does 'hand stamped' mean? What is 'hand stamping'?

    Hand Stamping is performed by hand using metal stamps and a hammer. The Stamper lines up the stamp by eye, holds it in place with one hand, and with the other hand, hits the end of the stamp with a hammer to impress the letter into the metal. 

    Our hand stamped pieces are made one at a time! You will have a one of a kind piece because we hand stamp it with love when you order - no machines or fancy molds! They are hand stamped and may not always be perfectly aligned or spaced. This should not be considered a defect, but adds to the uniqueness of a handcrafted piece. Truly one of a kind, just for you! ♥